Privacy Policy

3dcorlights is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or placing an order, you agree to the practices described below.

1. Who we are

3dcorlights is the data controller responsible for the personal data collected through our website at www.3dcorlights.com. If you have any questions about this policy or how we handle your data, you can contact us.

2. What data we collect

2.1 Data you provide directly
When you place an order, create an account, or contact us, we may collect:
Full name
Email address
Delivery and billing address
Phone number (if provided)
Payment information (processed securely by our payment provider – we do not acquire or store card details)
Any messages or enquiries you send us
2.2 Data collected automatically
When you browse our website, we may automatically collect:
Browser type and device information
Pages visited, referring website or search terms used to find us
Cookie and tracking data (see Section 8)

3. How we use your data

We use your personal data only for the following purposes:

To process and fulfil your orders, including handling payments and arranging delivery.
To communicate with you about your order, including confirmations, shipping updates, and any issues.
To respond to your enquiries and provide customer support.
To send you marketing emails about new products, promotions, or news – only if you have opted in to receive them.
To improve our website, products, and services based on usage data.
To comply with our legal obligations, including tax and accounting requirements.
To detect and prevent fraud or unauthorised activity.

4. Legal basis for processing

We process your personal data on the following legal grounds:

Contract performance – processing is necessary to fulfil your order and provide our services.
Legitimate interests – to improve our website, prevent fraud, and manage our business effectively.
Consent – where you have opted in to receive marketing communications. You may withdraw consent at any time.

5. Sharing your data

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

Payment processors – to securely handle your payment transactions.
Shipping and courier services – to deliver your order to the address provided.
Website and technology providers – such as our e-commerce platform and email service, who process data on our behalf under strict data processing agreements.
Legal authorities – where required by law, court order, or to protect the rights and safety of 3dcorlights or others.

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. International transfers

Some of our third-party service providers may be located outside your country of residence. Where data is transferred internationally, we ensure that appropriate safeguards are in place – such as standard contractual clauses or adequacy decisions – to protect your data in accordance with applicable law.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

Order and transaction records are retained for a minimum of 5 years for legal and accounting purposes.
Marketing consent records are kept until you withdraw consent.
Customer enquiry records are kept for up to 2 years.
Website analytics data is typically retained for up to 24 months.

When data is no longer needed, it is securely deleted or anonymised.

8. Cookies

Our website uses cookies – small text files stored on your device – to help the site function, remember your preferences, and analyse how visitors use our site. Cookies we may use include:

Essential cookies – necessary for the website and shopping cart to function. These cannot be disabled.
Analytics cookies – to understand how visitors interact with our site (e.g. Google Analytics). These are only placed with your consent.
Marketing cookies – to show relevant advertisements or track campaign performance. These are only placed with your consent.

You can manage or withdraw your cookie consent at any time through our cookie settings banner or your browser settings. Please note that disabling certain cookies may affect site functionality.

9. Your rights

Depending on where you are located, you may have the following rights regarding your personal data:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to request that we delete your data, subject to legal obligations.
Right to restriction – to ask us to limit how we use your data in certain circumstances.
Right to data portability – to receive your data in a structured, machine-readable format.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us. We will respond within 30 days.

10. Data security

We take the security of your personal data seriously. We use appropriate technical and organisational measures – including encryption, secure servers, and access controls – to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you suspect your data has been compromised, please contact us immediately via the contact us page.

11. Children’s privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

12. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

14. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via the Contact page.